Privacy policy
Introduction
Hi there! This website, https://clairekenna.net/, is owned and operated by Claire Kenna ABN: 26 657 117 842. If you have any questions or need further information, please contact Claire and her team at: hello@clairekenna.net
This document sets out our Privacy Policy. It describes how we collect and manage your personal information when you interact with this site. We take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact us.
We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
Personal Information
If you engage with us via this website, or choose to become our client we may ask to collect the following kinds of personal information from you, including:
• your name and contact information, including email, phone and address • your occupation and role
• your next of kin or emergency contact
• your reasons for wanting to work with us
• your opinion about future topics, products or services that may interest you • information that allows us to tailor our content, events, programs, and trainings to your needs
• your feedback on your experiences with us, and
• we may collect your IP address, and information about your browsing history to help us improve the usability and appeal of our website. More information about this is found in the section on Cookies below.
Collection and Use
We may collect your personal information by various means including:
• an opt-in form for our mailing list
• an enquiry or contact form
• when you email us
• when you sign up to work with us or participate in our events
• when you reply to a request for a testimonial, and
• automatically, through the use of cookies.
We use this information to:
• respond to your enquiries
• provide you with relevant news and updates about our services • provide the services that you have requested
• monitor client satisfaction, and
• improve this website and the services we provide.
We will only collect your personal information:
• with your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information
• if we need it to provide you with information or services that you request • for necessary administrative processes if you become our client, and • if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt-out.
Sensitive Information
We understand that some personal information is particularly sensitive, and that you are trusting us to keep this information confidential.
We will only collect sensitive information by methods that are reasonably secure, such as:
• through our intake form
• in a zoom or telephone consultation or face to face, and
• when you send us information in an email (please note that email may not be sufficiently secure – if the information is extremely sensitive, ask us about alternative ways to share it with us).
The reason why we collect this information is:
• so that we can provide you with the services you have requested from us, and • to ensure that we are providing you with the most appropriate services.
The sensitive information we ask you to provide for this purpose may include:
• your medical & psychological history
• your spiritual experience & personal development history
• your intentions for doing this work & what you hope to achieve • information about your lifestyle, relationships, & family environment, including the emotional support you have available
• your wellbeing & current relationship with your body, including your sleep habits & mental health
• your sexuality
• your birth history
• any traumatic events in your past
• any medication or drug use, and
• your current treatment providers.
We are committed to securely storing and handling your sensitive information.
• Sensitive information is stored on password protected devices with up-to-date internet security.
• Only Claire or authorised team members may access sensitive material (and only on a need-to-know basis).
• Some sensitive information may be stored securely online, or in the cloud through Typeform and Google Workspace. You can find out more about their security provisions in the section on Security below.
Sensitive information may be collected from adolescents under the age of 18, but only:
• in the presence of a parent or guardian, or
• with their parent or guardian’s full consent.
All information collected from minors is securely stored in accordance with this privacy policy.
All archived sensitive information is securely destroyed after 7 years.
You may choose not to provide us with your sensitive information. However, honesty, transparency and trust are essential elements of our work together. If you choose not to be completely honest with us, we may not be able to provide you with the services that you request.
Disclosure of Information
Reasons why we may disclose your information include:
• to provide you with the information or services you have requested • where disclosure is necessary to carry out your instructions
• for the efficient administration of our business activities, and
• with your permission, if we are referring you to another practitioner.
In order to do this, we may share some relevant information - on a strictly need to know basis - with:
• our email marketing provider
• independent contractors such as our virtual assistants
• our accounting, financial, business and legal advisers, and
• our website team and customer relations management (CRM) provider.
We will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, which relates to our functions or activities, and in response to a subpoena, discovery request or a court order.
If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with us to discuss this personally.
We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us in providing the information or services [I am/we are] providing to you. To the extent that we do share your information with a service provider, we would only do so if that party has agreed to comply with our privacy standards or [I am/we are] satisfied that the service provider has a suitably protective policy of their own. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you have any concerns about the potential disclosure of your information.
Security
We take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.
We manage risks to your information by:
• storing files securely
• ensuring that only key personnel have access to sensitive information • releasing information to service providers on a strictly need-to-know basis, and • conducting regular audits of our security systems
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:
• Active Campaign - https://www.activecampaign.com/security
• Google Workspace - https://workspace.google.com/intl/en_au/security/ • Typeform - https://www.typeform.com/security/, and
• Squarespace - https://www.squarespace.com/privacy.
Cookies and Google Analytics
Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas.
Our website uses the following cookies:
• Cookies required for running Facebook advertisements, and
• Squarespace analytics.
We also use Google Analytics to collect information about your use of our website so that we can get strategic information about how our website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.
Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout
Access to Information
You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available you within 30 days.
Complaints
If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to Claire at hello@clairekenna.net
If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
Notification of Change
If we decide to change our Privacy Policy, we will post a copy of the revised policy on our website.
Notification of Breach
If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.