Terms & Conditions

Introduction 

Hi there! This website, https://clairekenna.net/, is owned and operated by Claire Kenna ABN: 26 657 117 842. If you have any questions or need further information,  please contact Claire and her team at: hello@clairekenna.net  

This document sets out the Terms and Conditions you need to be aware of when using  this website or purchasing from us. Please take a moment to read it, as it sets out the  terms of our relationship so that we may both benefit from clear boundaries and  knowing what to expect from each other.  

When you visit this website, use our services or purchase our products you agree that  you are over the age of 18 and willing to be bound by these Terms and Conditions. If  you don’t agree, you should not continue to visit this website or purchase from us. 

This document may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes. 

There may be additional specific terms of service provided to you in relation to our  services, trainings & retreats. If there is any inconsistency between this document and  those specific terms of service, these Website Terms & Conditions are overruled to the  extent of the inconsistency.  

All products and services advertised on this website are offered in compliance with Australian Consumer Law. 

Content Disclaimer 

On this website and our social media accounts you may find information about our services, as well as information about spiritual development. This information is provided solely for your personal growth, and to share insights and tools that support your human experience.

We do our best to provide valuable information, but we cannot be responsible for the use that you make of that information. Please be aware that the generalised information  we provide is not a substitute for specialist advice tailored to your individual circumstances. 

There is no professional relationship formed by your visit to our website unless you  explicitly choose to work with us by purchasing our services or products. 

Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results. 

While we take all reasonable care to ensure that the information we provide is accurate, relevant and up to date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems  problematic, it would be very helpful if you let us know! 

We may modify the content provided on this website at any time, including altering or  deleting it without notice.  

Visitor Responsibilities 

You are responsible for your own safety and well-being while browsing the internet. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional advice specific to your individual needs. 

Downloads 

This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, we are not responsible for any viruses or other  damage which might occur as a result of you downloading material from this site. Please  make safety your priority and ensure you have adequate protection against viruses and  other malicious attacks that may occur without our knowledge or consent. 

External Links

From time to time we may provide links to external sites. We have no control over the  information provided on these sites, and the links are solely for your information,  education and support. While we believe these links lead to reputable businesses, any  relationship you enter into with them is at your own risk, and we are not a party to the  transaction in any way. If you find a broken link, feel free to let us know. 

Disclaimer for Services  

There are a number of ways you may choose to work with us that are available to  purchase or book through our website. The terms and conditions in this document apply  to all of our services and products unless alternative terms are explicitly provided to you.  

We offer: 

• workshops, events & ceremonies 

• deep mentoring programs & group immersives 

• training programs 

• 1:1 consultations,  

• retreats.  

At the core, we offer 'soulwork’. We help you discover, uncover and explore deeper layers of your being; within a mind-body, somatic, and shamanic framework. Our offerings intend to be pathways that invoke meaningful inner-change and support your journey of personal healing and empowerment.  

Our highest values are to provide you with the tools and practices that support you in remembering your own divinity, sovereignty, and innate spiritual essence. If at any point  you feel that we have compromised these ethics, please let us know.  

Why Work with Us? 

Claire has pursued extensive study in soul-centric human development. Her team members are similarly selected for their professional knowledge and personal  commitment. Claire holds the following qualifications:  

• Certified Kinesiologist  

• Certified Breathwork Coach  

• Certified Shamanic Energy Medicine Practitioner  

• Certified NLMM Provider  

• Certified Yoga Teacher 

• Certified Somatic Therapist  

• Trained in TRE Facilitation

• Trained Meditation Teacher 

• Trained in Trauma Informed Facilitation and Care  

Our Responsibility 

We make best practice our priority, and engage in ongoing study to keep our skills up to date. It is our intention to always work in integrity and to respect your autonomy. 

We choose carefully who we can support and who we are not meant to work with. We reserve the right to choose not to work with you if we don't feel like you're a good fit for  our services. If this happens, we will either refer you to someone we believe will be more  suitable, or if you are determined to work with us, we are happy to collaborate with a  licensed professional who can provide a level of support beyond the scope of our  services. 

Your Responsibility 

There is no such thing as a magic wand or a quick fix. We simply provide you with the tools that support your healing and desired outcome, yet it is ultimately your responsibility to implement these learnings as you see fit. The tools we share with you only work if you use them, and it takes commitment and consistency to see results. You  will need to display self-responsibility and agency in following through with any tasks or activities we discuss. We expect you to show up for yourself. If you choose not to  that's on you. 

You hold all the power and sovereignty in your own hands. It is imperative that you take ownership of your healing journey, listen to your own intuition and not become reliant  on us or other practitioners to ‘fix’ you. We support you to listen to your own inner knowing and guidance and not give your power away to external influences. This  includes taking self-responsibility for your own process and outcomes. Please only sign  up to work with us if you are ready to truly commit to this work. We are not here to  waste your time and we respectfully ask that you do not waste ours. 

You must be cautious using the practices taught in our containers at home by yourself.  We prefer that while you are starting out, you do so only under supervision. This is to  ensure your safety. You are prohibited from using our practices with others, such as your  own clients, friends, or family. We have extensive training that qualifies us to facilitate  their use. They are not to be used outside our container unless you also have specific  training.  

Our work revolves around the creation of a reciprocal relationship based on transparency  and honesty. Mutual respect is an essential element of our work. We expect you to show  consideration for us, your fellow participants, and for yourself. 

Important Information 

You will need to approach this work with a curiosity and openness to exploring your  spirituality. If you are closed off to new concepts and experiences, or fixed in your  expectations, you won’t benefit from our work. It is the nature of our work to sometimes  explore esoteric concepts, and the ‘mystery’ realms. Sometimes personal discoveries  will go unexplained. You need to enter the work with a willingness to surrender, go with  the flow, and trust the process. 

We hold strong boundaries around time. Please do not call Claire or our team unless  you have been specifically invited to do so. All correspondence should be via email. If  you would like to discuss an issue with us in more detail, please book a follow up  session. 

It is common for our clients to enjoy our work and enthusiastically drag friends and  family members in to enjoy our services.. Unfortunately, they may not have a positive experience as they have not chosen to be there of their own accord. You must feel called  to this work. Just because you feel this calling doesn't mean your loved ones will. We  warmly encourage you to rave about your experiences with us, but please respect their  autonomy and remember that it has to be their decision to attend anything we offer. 

After working with us or experiencing one of our offerings you may feel stronger waves  of emotions, bigger feels, or sensations that feel unfamiliar. We do our best to prepare  you for this within our containers; however be understanding and gentle with yourself  in the days following if you are experiencing heightened sensitivity. Most often this is  your energy recalibrating itself. If you have concerns regarding this, please reach out to  us via email for support.  

Suitability 

Our guidance and coaching is not counselling, therapy or a substitute for mental health  support. We are not clinically trained, and do not offer any kind of diagnoses with our  services or offerings. It is your responsibility to consult an appropriately qualified mental  health professional if you have questions or concerns that go beyond the scope of our  services. We will happily have a chat with anyone interested in our services; but to work  together, we would need to collaborate with other care providers to ensure you receive  the level of support you need.  

Our services are best suited to those who feel called to work within a holistic and  multidimensional (body, psyche, and spirit) framework, to achieve their desired results. Sometimes we work with non-traditional healing methods; an openness to step out of  the ‘ordinary’ is required when working together. You will get the most out of this work 

if you are serious about creating change in your life. It’s important that you enter our  spaces willing to meet yourself honestly, face uncomfortable truths, and show up for  yourself.  

This work may not be suitable for you if you’re unwilling to get uncomfortable at times,  take responsibility for your journey or transmute advice into action. Be prepared to  honour where you are at and lean in when you meet the hard stuff.  

We screen all participation in our group programs before working together. This is so  we can be mutually satisfied that our services best meet your needs.  

Results 

We can't control anyone else's experience. Your results will be unique and varied based  on a range of factors outside of our control. What you get out of your participation will  depend on your capacity to lean into the experience, follow the expert advice we provide,  and engage with the learnings that are shared in our containers.  

Limitation of Liability 

We take our obligations under Australian Consumer Law seriously and will do our best  to address any issues that arise. However, even if there is a major problem, our liability  is strictly limited to providing the goods or services again, or if we are unable to do so  within a reasonable time, paying the cost of having the relevant goods or services  supplied to you again. 

If you feel that there is a problem with any meditation or download you have purchased  from our website, please let us know within 7 days. For our services, we ask that you let  us know within 48 hours if any issues arise, or if you are not happy for any reason. We  are keen to understand what has gone wrong so that we can address your concerns and  try to find a mutually acceptable solution. You can expect a response from us within 48  hours, excluding weekends. 

We do not make any guarantees or warranties about the accuracy of any material  displayed on this website, with the exception of any non-excludable consumer 

guarantees and other consumer protection provisions set out in the Australian Consumer  Law. We are human and errors creep in despite the best of intentions. If you see  something that doesn’t seem right, please let us know. 

While we make all reasonable efforts to ensure that this website and our services and  downloads meet with the highest standards of best practice, if something does go  wrong that is not a direct result of our negligence, misrepresentation or deliberate fault,  you agree that, to the fullest extent permitted by law, we will not be liable for any loss  or damage arising out of or related to our website, any downloads or services purchased  through it, or any material posted on it, irrespective of whether such damages were  foreseeable, and regardless of the nature of the claim. 

You take full responsibility for your implementation of any suggestions that we may  make while providing my services. You understand that our advice is limited to providing  you with options for your consideration, and that you are solely responsible for any  actions that you choose to take. Always consult your own values and vision, do your  own research, and check with appropriately qualified professionals before making major  decisions or making significant changes. You agree to indemnify us against all  consequences arising directly or indirectly from your choices. 

You expressly agree that if this limitation of liability is unenforceable for any reason, our  total cumulative liability for all causes of action of any kind shall not exceed the amount  that you have paid to us for our products or services. 

Intellectual Property 

The content of this website and content shared in all our offerings, trainings, resources,  downloads, ceremonies and retreats is protected by copyright laws and treaties around  the world, with all rights reserved. 

You may not copy or reproduce any part of our publicly available content without Claire’s written consent.

If you are participating in our training or retreats, content may be printed or downloaded  to a local hard disk strictly for your personal and non-commercial use. Our materials  contain trade secrets that are offered exclusively to participants. It is an essential  condition of participation that you agree that you will not provide extracts of any training  or retreat material to anyone else under any circumstances. 

Commercial exploitation of our content in any way that competes with our business is  strictly prohibited. 

You are welcome to share blog posts or other publicly available content through social  media, but you must provide a link back to this website. 

You may link to our home page, provided you do so in a way that is fair and legal and  does not damage our reputation or take advantage of it, but you must not establish a  link in such a way as to suggest any form of association, approval or endorsement on  our part where none exists. 

Payment Terms 

All payments made through this website are processed using Stripe. We do not have  access to your account details. Any financial information you enter is stored under  Stripe’s security policy: https://stripe.com/docs/security/stripe. 

We require payment in advance for all of our downloads and services, unless we have  agreed to offer you a payment plan.  

Payment plans are offered for your convenience only, so you can spread your payment  out over time. You are still committed to paying the whole amount, even if you change  your mind about completing the program, as you have had access to my intellectual  property. It is your responsibility to ensure you have sufficient funds to make payment  instalments on time. If a payment is overdue we will send a reminder. If there is no  communication from you and you have received three reminders, your access to the  content will be suspended until your payments are up to date.

Delivery 

For face-to-face and in-person services and offerings, the venue details will be provided at the time of booking. 

All other services and offerings are held online using Zoom video conferencing software.  The link and information about how to participate is sent out at booking. Please make  sure you read your confirmation emails as they will help you prepare for our call. 

Appointment Policies 

If you need to reschedule your consultation, you must give us at least 48 hours’ notice,  so that we can offer that time to another client. If you fail to provide us with sufficient  notice, or do not show up for your consultation, you will forfeit your payment. 

If you are prevented from attending a consultation due to emergency circumstances  beyond your control, please let us know as soon as possible, as we may offer an  opportunity to reschedule at Claire’s sole discretion. 

There is no rescheduling available for ceremonies and events, as numbers are kept low  to allow for intimate connection. Please ensure that you are able to attend before  booking in. 

For group programs and trainings, you will need to consult the specific appointment  policies set out in your Participation Agreement. 

Refund Policy 

We do not offer a refund if you change your mind about a purchase, so you are  encouraged to consider carefully whether a particular offering is right for you before you  make your payment.

Respectful Communication 

We reserve the right to delete any comments on our website or social media accounts  which are rude, offensive or which we deem to be unacceptable. Keep it kind and play respectfully, please!  

Dispute Resolution & Jurisdiction 

If you have any concerns, issues or complaint arising out of your use of this website, our  products or services, or these terms and conditions, you agree to communicate with us  with the intention of making a genuine effort to seek a win/win solution and trying to  resolve the dispute in good faith through negotiation and discussion. Please send an  email to Claire and her team at hello@clairekenna.net and expect a response within 48 hours excluding public holidays & weekends. 

If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited  mediator, seeking online dispute resolution or mediation by telephone if we are not all  able to meet conveniently in person.  

The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, we will suggest 2 mediators from the Law  Institute of Victoria’s “Mediator Directory”, having first confirmed their availability. You  must choose one of these mediators within 7 days of receiving the suggested names. 

You agree to share all the costs of mediation equally with us. 

You agree with us that no-one involved in the dispute will commence legal action until,  in the opinion of the independent mediator, the potential for negotiation and mediation  have been exhausted. 

If a dispute arises, you agree with us that no-one involved in the dispute will engage in  any public discussion about the issues. We will all behave politely towards each other,  and avoid any conduct or communication which might reasonably be expected to  interfere with any other person’s business or personal interests.

This agreement is subject to the governing law of Victoria, Australia. Regardless of  where you live in the world, you irrevocably agree that if the dispute resolution  processes fail, the courts of Victoria, and the Commonwealth of Australia, will have  exclusive jurisdiction.